Call Today For You Free Quote: 1-800-599-2622


Common Questions to Moving in Canada & throughout the US

Our experienced moving company in Canada wants you to know we’re standing by to ensure your move goes off without a hitch! We’ve compiled some common questions and answers regarding the moving process. No matter where you’re headed in Canada or the United States, you can rely on our experienced team for worry-free domestic and international moving services.

  • Are you wondering about…
  • General moving questions
  • Moving specialty items
  • Delivery of your shipment
  • The moving charges
  • Additional moving services

General Moving Questions & Answers

How long before my move should I start preparing?

You should have a mover booked and ready approximately one month before your move. We understand that this cannot always happen, however, the more in advance you have a truck booked, the less stress you will have in finding a truck that will suit your date requirements.

Do the dresser drawers need to be empty?

We advise that if items are left in the dresser that they are light items and not fragile. Keep in mind that the dresser may have to be put on end and shifted when it is moved. Also some dresser drawers will not hold the weight of clothing when traveling long distances. We advise that you decide whether the quality of the dresser will handle full drawers.

How will you protect my carpet and hardwood floors?

The moving crew will place floor runners on all floors to protect against dirt and damage.

How does the driver keep track of my shipment?

All items in your home will be inventoried on loading day. Items are numbered by special stickers and brief descriptions of their condition are listed on the inventory sheet. On delivery, you will check off each number as the corresponding item enters your home.

How is my shipment separated in the truck from other shipments?

Each driver will have his own method of division. Some methods of separation include using plywood walls, different coloured blankets, and most commonly different coloured and numbered inventory stickers.

Can I travel with the driver in the cab of the truck?

No. Our drivers, although are professional drivers, do not have the proper licensing to take passengers. Additionally, the truck will be making frequent stops along their route to pick up and deliver shipments.

Specialty Items

Are there items I can’t have moved in the van?

Yes. Propane tanks, gas cans, aerosol products, paints, and liquids cannot be moved if they are not packed properly due to safety concerns. Hazardous materials are also not permitted in the van.

Will you take my plants?

Plants do not travel well. We will take them at your request, however we are not liable if they perish. Different climates will change the temperature in the back of the truck which may adversely affect the plant. Plants cannot be watered before the move, as leakage is likely to occur. It is best to find other arrangements to make sure your plants arrive alive.

Will you take my propane tank?


Will you move liquor?

We can transport liquor provided that it is packed properly and it remains above freezing temperatures.

Can you take household cleaners?

Cleaners must be packed and labelled properly for transport. If a cleaner spills and ruins another item on the truck in your shipment, we will not be liable.

Do you move pianos?

Yes, our moving crews are trained piano movers.

Do you move automobiles?

Yes, they are shipped by rail. Please contact us for pricing and more information.

Delivery of Your Shipment

How long will it take to move my goods?

Depending on how far you are traveling, it is best to ask your sales representative for average transit times.

What if for some reason I can’t receive delivery of my goods as scheduled?

We do have warehouse locations in most major cities where you may store your goods. We can then arrange for storage and redelivery for you. Storage and redelivery will be an additional cost.

Do you put things back together at my destination?

Anything the moving crew takes apart at origin will be reassembled at destination. Basic furnishings are included in the cost of the estimate, however there are some items that may incur a small fee to disassemble and reassemble.

Understanding Your Moving Charges

How much will the move cost?

Our pricing is based on what the items that are shipped. Every load will depend on the locations of pick up and destination. Please consult a sales representative for a more accurate estimate.

Will the estimated cost be guaranteed?

Consultants guarantee their estimates when they have all the necessary information to do so. For this reason and to avoid complications at a later date please be sure to include everything that is to be moved.

What method of payment is required?

If your employer is to be billed for the move, make arrangements well in advance for fewer complications upon delivery. If you are responsible, we accept cash, bank draft, money order, Visa/Mastercard, American Express and Discover at the delivery end.

Additional Services

What kind of additional services do you offer?

Services such as packing, appliance servicing, unpacking, or stair carries (required due to your request or building regulations) may result in additional charges.

What is shuttle service?

Shuttle service occurs when a smaller vehicle is used to haul goods to a location that is not accessible to large moving trailers.

What is a stair-carry charge?

This is an extra charge for carrying items up or down flights of stairs, depending on the circumstances.